Welcome to Getoutside Shoes’ FAQ section! We’ve compiled answers to the most common questions about our premium outdoor footwear, shipping policies, and more. Can’t find what you’re looking for? Our adventure-ready customer service team is always happy to help at [email protected].

About Our Products

What types of outdoor footwear do you offer?
We specialize in adventure-ready footwear for all terrains, including ankle boots, boat shoes, hiking boots, trail shoes, sandals, and more. Our collection is designed to keep you comfortable whether you’re hitting mountain trails or city streets.
Are your shoes suitable for serious hiking?
Absolutely! Our boots and high-top shoes are specifically designed with durable materials and superior traction for challenging outdoor conditions. Look for our “Adventure-Ready” badge on product pages for our most rugged options.
Do you offer footwear for different weather conditions?
Yes! From waterproof boots for rainy adventures to breathable sandals for summer explorations, we’ve got you covered for every season and climate.

Ordering & Account

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save preferences, and check out faster on future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a secure link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your adventure gear to you fast! If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide from our Raleigh, NC warehouse, except to Asia and select remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95 flat rate): Shipped via DHL/FedEx, delivered in 10-15 business days after dispatch
– Free Shipping (orders over $50): Shipped via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days (Monday-Friday, excluding US holidays). Orders placed before 2 PM EST typically ship the same day!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with all tags attached. Please see our complete Returns Policy for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned items. Please allow additional time for your bank to post the refund to your account.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines are usually due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your card issuer for assistance.

Still Have Questions?

Our adventure support team is ready to help! Contact us at [email protected] or visit our Contact Page for more ways to reach us.

Happy trails from the Getoutside Shoes team!