At Getoutside Shoes, we’re committed to getting you the perfect gear for your adventures. Whether you’re scaling mountains or exploring city streets, our shipping and returns policies are designed to keep you moving forward.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global adventurers:

1. Standard Shipping ($12.95 USD):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Available worldwide (excluding some Asian and remote regions)

2. Free Shipping (Orders over $50 USD):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Available worldwide (excluding some Asian and remote regions)

Note: Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

Our Hassle-Free Returns Policy

We stand behind our products like we stand behind our adventurers. If your gear doesn’t meet your expectations, our straightforward returns process will get you back on trail in no time.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange:

  • Items must be in original condition (unworn, with tags attached)
  • Items must be in the original packaging
  • Proof of purchase must accompany the return

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Insoles (due to personal use)
  • Flip-flops (unless defective)
  • Any items showing signs of wear or damage not present at shipment

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Getoutside Shoes Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Package and Ship

Securely package your items and ship to:

Getoutside Shoes Returns
3211 Nancy Street
Raleigh, US 27604

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days after delivery):

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after approval

Refund Timeline

Your refund will be processed based on your original payment method:

Payment Method Refund Timeframe
Credit/Debit Cards (Visa, MasterCard, JCB) 3-5 business days after processing
PayPal Within 24 hours of processing

Exchange Policy

Need a different size or style? We’re happy to help:

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as applicable
  • Follow the same return process, noting “Exchange” in your request

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Contact us immediately with photos of the issue
  2. We’ll provide a prepaid return label
  3. Receive a replacement or full refund

Adventure-Ready Guarantee

We test every pair of Getoutside Shoes to withstand real adventures. If you encounter manufacturing defects within 60 days of purchase, we’ll replace them at no cost – no questions asked.

International Returns

For orders outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Allow extra time for international shipping

Questions?

Our customer service team is ready to assist your return journey. Contact us at:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST

At Getoutside Shoes, we believe in gear that performs as hard as you do. If we’ve missed the mark, we’ll make it right – because your next adventure shouldn’t wait.