Term and Conditions

Last Updated: [Date]

1. Our Adventure Community

Getoutside Shoes serves outdoor enthusiasts who value performance, durability, and style in their footwear and accessories. Our products are designed for adventurers who explore both urban landscapes and wilderness trails.

2. Website Use

2.1 User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Provide accurate and current information when creating an account or placing orders
• Do not misuse our website by introducing viruses or attempting unauthorized access
• Respect all intellectual property rights related to our products and website content

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur, and colors may appear differently on various devices.

3.2 Product Availability

All orders are subject to availability. We may limit quantities and revise product offerings at any time.

3.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Insoles (due to personal use)
• Flip-flops (unless defective)
• Any items showing signs of wear

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in USD. We may adjust prices at any time, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have authorization to use your chosen payment method.

4.4 Order Confirmation

You’ll receive an email confirmation once your order is processed. This constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 USD via EMS, delivered in 15-25 business days after shipping

Delivery times are estimates and may vary due to customs processing.

5.3 Shipping Restrictions

We currently cannot ship to some Asian and remote regions.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• In original condition (unworn, with tags attached)
• In original packaging
• Accompanied by proof of purchase

6.2 Return Process

To initiate a return:

1. Email [email protected] with your request
2. Wait for return authorization (1-2 business days)
3. Ship items to: Getoutside Shoes Returns, 3211 Nancy Street, Raleigh, US 27604

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable.

6.4 Exchanges

Exchanges are subject to availability. Price differences will be adjusted accordingly.

6.5 Damaged or Defective Items

Contact us immediately with photos for replacement or refund.

7. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or used with permission. You may not use our intellectual property without written consent.

8. Liability Limitations

8.1 Product Use

Our products are designed for outdoor activities but must be used appropriately for their intended purposes.

8.2 Website Availability

We strive for continuous website availability but aren’t liable for temporary outages.

8.3 General Limitation

To the extent permitted by law, our liability is limited to the purchase price of the product.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of North Carolina, USA.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST